Privacy Policy

TeraByte is committed to maintaining your privacy and consequently, all information collected from this site is kept strictly confidential and will not be disclosed or used in any manner to which you have not consented. By supplying data to this website, a visitor is agreeing to TeraByte using the data supplied in accordance with this statement.

Data Collection

TeraByte may collect, store and use the following kinds of personal data:

  • Information about your computer, your visits and use of this website. This may include your IP address, geographical location, browser type, length of visit, referral source, page views and entry / exit points
  • Information that you provide to us for the purpose of registering with us for Newsletters, marketing emails and the provision of services via our eshop. This information can include, name, home address, company, job title, email address, telephone and mobile number
  • Information relating to any transaction which is carried out on our website between TeraByte and yourself (including any third-party services that include LiveChat, eCommerce eshop) which relates to any purchases that you make of our goods or services.
  • Any other information that you choose to send to us

Website Cookies

A cookie consists of information which is sent by a web server to a user’s web browser, and then stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. Although not being used at the moment, we may use both “session” cookies and “persistent” cookies on the website throughout its lifetime. We will use the session cookies to: keep track of you whilst you navigate the website. We will use the persistent cookies to: enable our website to recognise you when you visit.

Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

TeraByte uses Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users’ computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google’s privacy policy is available at: http://www.google.com/privacypolicy.html

TeraByte uses LiveChat to help offer customer support through a web based chat/messaging system.  LiveChat collects statistical and  information from connections that are made via the chat window connections.  This information will contain the users IP address, geo location and contact details, if provided.  LiveChat’s privacy policy is available at: https://www.livechatinc.com/privacy-policy/

Modern browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies.  Blocking all cookies will, however, have a negative impact upon the usability of many websites, including this one.

Using your personal information

Any personal information that is submitted on this website will be used for the purposes which are specified in this privacy policy or in relevant parts of this website.

TeraByte may use your personal information for the following:

  • Improve the browsing experience by personalising the website
  • Improving website content using page hits
  • Send statements and invoices to you, as well as collecting any payments
  • Send you email notifications which you have previously opted in to
  • Send you our newsletter and any other marketing communications which relate to our business that we think may be of interest to you (you can inform us or unsubscribe from electronic newsletters at any time, should you wish to not receive this content)
  • To provide third parties with statistical information about our users – this information will be anonymised and will not be used to identify any individual user
  • Enable you to use the services which are available on our website
  • Administer the website
  • Any other uses

We will not provide your personal information to any third parties for the purpose of direct marketing.

External Site Links

TeraByte can at times provide links to external websites to provide further information on topics and subjects that may be of interest or benefit to the reader, an external link is given free of charge. The information found through the links to external websites is subject to change without notice and must not be construed as a commitment on the part of TeraByte. TeraByte assumes no responsibility for the content external to its own site.

Email

When you contact TeraByte via email, we will store your contact details for the following:

  • Allow us to reply to your email
  • Allow us to contact you in future
  • Allow us to inform you of our services
  • Allow us to inform you of threats that we believe you should know about
  • Allow us to offer you discounts and offers on our products

If you no longer want to be contacted about our services or threats we think you should know about please advise us by emailing at: info@terabyteit.co.uk

Where your email data is held

TeraByte utilise Microsoft Office 365 to handle our email services, you can find the Microsoft Office 365 compliance statement here: https://technet.microsoft.com/en-GB/library/office-365-compliance.aspx

Third Party Access

Access to your personal information is only allowed when required by law, we do not and will never sell your personal information. Microsoft Office 365 have access to your information to allow them to provide an email service.

Keeping your data secure

All email communication is established over TLS as well as our use of 2FA (two factor authentication) to access our email accounts on secured devices.

Mailing Lists

We use a third-party provider, MailChimp, to deliver our electronic newsletters and marketing. From this, we gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our electronic newsletter.  For more information, please see MailChimp’s privacy notice: https://mailchimp.com/legal/privacy/

People who make a complaint

When TeraByte receive a complaint from a person, we generate a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.

We only use the personal information we collect to process the complaint and to check on the level of service we provide. We do compile and publish statistics showing information like the number of complaints we receive, but not in a form which identifies anyone.

Depending upon the complaint, we may have to disclose the complainant’s identity to whoever the complaint is about. This is inevitable where, for example, the accuracy of a person’s record is in dispute. If a complainant doesn’t want information identifying him or her to be disclosed, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis.

We will keep personal information contained in complaint files in line with our retention policy. This means that information relating to a complaint will be retained for two years from closure. It will be retained in a secure environment and access to it will be restricted according to the ‘need to know’ principle.

Similarly, where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide.

When we act against someone, we may publish the identity of the defendant in our Annual Report or elsewhere. Usually we do not identify any complainants unless the details have already been made public.

Access to personal information

TeraByte tries to be as open as possible when people request access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ under the Data Protection Act 1998. If we do hold information about you we will:

  • Give you a description of it;
  • Tell you why we are holding it;
  • Tell you who it could be disclosed to; and
  • Let you have a copy of the information in an intelligible form.

To make a request to TeraByte for any personal information we may hold you need to put the request in writing addressing it to Head Office, which can be found on our website, or writing to the address provided below:

TeraByte IT Limited
Business Central
2 Union Square
Central Park
Darlington
DL1 1GL

If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.

If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting our Head Office.

Disclosure of personal information

In many circumstances, we will not disclose personal data without consent. However, when a complaint is investigated. We will need to share personal information with the organisation concerned and with other relevant bodies.

International data transfers

Personal information that we collect may be stored and processed in any countries which we operate in.  This information may be transferred to countries which are part of the European Economic Areas (EEA) as well as (United States, Japan, Australia, Canada)

Security of our personal information

TeraByte take the security of your personal information seriously, and as a business we take reasonable technical and organisational precautions to ensure the prevention, loss or alteration of your data.

Your information is stored on secure systems which are secured to ensure only authorised personnel have access to it.  The use of multiple firewalls nd multi-factor authentication and audit logging is in place to ensure no loss of data.

Any information that is sent to us over the internet is inherently insecure, we cannot guarantee the security of any data which sent over the internet. We advise that any personal information is sent securely.

You are responsible for keeping your password and user details confidential. We will not ask you for your password.

Data Retention

Mailing Lists

If you sign up to one of our mailing lists, any personal information you submit will be stored on the infrastructure owned by MailChimp, your information may also be stored on devices owned by TeraByte and their authorised third party suppliers in order to help provide you the best service possible.  This will include any personal information you have submitted.

If you unsubscribe from our mailing lists you data will also be removed from all our systems within one month of the request being made.

Contracts

If TeraByte undertake any work with your business, your information will be kept for as long as we deem fit.  This will be the length of the contract plus 3 years additional to the last contact.  If the contract or interaction is renewed, the length of storage will increase. Unless you request that your data is removed.

Policy amendments

We may at times update this privacy policy by posting a new version on our website.  You should check this page to ensure you agree with any changes.

We may also notify you of any changes to this policy via email.

Updating your information

If you find that your information is incorrect, please let us know so that we can update the information accordingly.

Data Controller

TeraByte is the data controller for our website, our data protection registration number is: ZA033066